Donor Experience Officer

Donor Experience Officer

Job Responsibilities:

• Actively manage and build relationships with a portfolio of approximately 1,000 donors and donor prospects through personalized, data-informed outreach and creative digital-first engagement strategies.
• Cultivate, solicit, steward, and close annual- and leadership annual-level gifts while building long-term donor engagement and major gift pipeline opportunities.
• Execute monthly and quarterly touchpoint cadences averaging 30+ outbound touchpoints per day across phone, email, video, text, social media, and virtual meetings to ensure consistent, relevant, and donor-centric communication.
• Qualify and disqualify prospects through ongoing donor discovery and engagement efforts to support effective portfolio management and donor pipeline development.
• Meet and exceed clearly defined fundraising metrics and goals related to donor outreach, engagement, solicitations, dollars raised, donor retention, referrals, and pipeline growth.
• Create targeted and segmented messaging for fundraising initiatives and campaigns based on donor interests, engagement history, affiliations, and giving behaviors.
• Leverage technology including CRM platforms, EverTrue, social media platforms, video tools, and virtual communication software to build rapport, steward donors, and drive philanthropic engagement in a high-velocity fundraising environment.
• Partner with prospect management, research and advancement colleagues to strengthen portfolio strategy, donor qualification, referral management, and fundraising outcomes.
• Be fluent in the menu of engagement and philanthropic opportunities across the university, including alumni engagement, volunteerism, mentorship, crowdfunding, events, scholarships, and institutional fundraising priorities.
• Embrace a “mile-wide and inch-deep” approach by serving as a proactive connector to university resources, engagement opportunities, and philanthropic initiatives aligned with donor interests.
• Support planning, outreach, and follow-up efforts related to donor engagement initiatives, fundraising campaigns, events, and Giving Days in partnership with Engagement and Development teams.
• Participate in professional development opportunities and engage with peers across the profession to stay knowledgeable about industry trends and emerging best practices.