Development Database and Donor Services Manager - Mount Mary University

AFP SE WI Administrator
December 17, 2018


The Development Database and Donor Services Manager plays a crucial technical role in the Alumnae & Donor Relations Department’s daily operations, including gift entry and support of the annual fund, major gifts, alumnae relations, and special events. The person in this role is a master of Raiser’s Edge and an expert problem solver. They have the ability to train other department employees on RE, will proactively identify new prospects and qualify existing prospects while producing easy-to-read queries/reports, maintain database integrity, and provide data analysis. Superb verbal and written communication skills as well as attention to detail and accuracy are paramount.

Database Management & Reporting:

  • Manage all aspects of Raiser’s Edge database including data accuracy, updates and corrections
  • Produces all queries, reports, lists needed for stakeholders in easy-to-read manner
  • Creates “dashboards” which graphically demonstrate revenue progress in real-time
  • Proactively analyzes, interprets and synthesizes information including from related services such as Blackbaud Analytics
  • Provides weekly/monthly status reports on annual fund, campaign progress, and alumnae performance
  • Maintain data integrity, clean up inconsistent data, and tune up of database performance across a wide range of data structures
  • Manage data connections and transfers between Raiser’s Edge and other external systems as needed
  • Maintain documentation of database structures, queries and reports
  • Reconcile dbase information with business office and verify data is consistent and accurate
  • Research ways to improve efficiencies for current data management processes

Gift Entry, Acknowledgments & Reconciliation:

  • Receive and enter all gifts into database with appropriate coding; manages check, credit card, stock, and online donation processes
  • Produces acknowledgement letters/tax receipts while checking for grammatical/typographical mistakes and knowledge of practical tax receipting protocol
  • Possesses superior communications skills (written and oral) to communicate directly with donors and external/internal stakeholders
  • Manages the department’s hard copy and electronic donation files
  • Generates pledge reminders
  • Conveys all cash, checks, and credit card donations to Business Office in a timely basis
  • Completes monthly reconciliation of donations with Business Office
  • Provides reports and other data to the Business Office in compliance with IRS requirements

Special Projects:

  • Conduct annual Raiser’s Edge NXT training of other development staff
  • Works with I.T. Department and other areas to help school initiatives including donor or alumnae records
  • Oversee the creation of briefing sheets on attendees at University events for the President and VP
  • Miscellaneous administrative office duties
  • Occasionally work evening or weekend special events
  • Other duties as assigned

Skills and Experience:

  • Related experience and education/training required, bachelor’s degree a plus
  • At least 3-4 years managing a development donor database necessary, Raiser’s Edge experience preferred
  • Strong database and Microsoft Office experience; ability to utilize online tools to conduct prospect research
  • Proven ability to exercise reasoned, independent judgment while adhering to standard practices and policies
  • Understands and affirms the mission of Mount Mary University and the School Sisters of Notre Dame
  • Someone who takes pride in managing database and is passionate about helping education
  • Strong commitment to the ethical handling and management of donor and alumnae information
  • Strong analytical and organizational skills
  • Exceptional ability to multitask and prioritize projects
  • Excellent interpersonal oral and written communication skills required in order to proofread acknowledgment letters and communicate directly with donors via email or phone
  • Strong preference given to candidate with experience with prospect research and private school advancement experience


  • To perform this job successfully, an individual must be able to perform each primary duties satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform primary functions.

Physical Demands:

  • May be required to lift up to 20 lbs.
  • Must reach, bend, stoop, lift
  • Must sit, walk or stand for longer periods of time
  • Some repetitive motion may be required
  • Extended hours in front of a computer screen is required

Working Conditions:  

  • Scheduled for 40 hours a week
  • Varying workflow; sometimes stressful with high workload times of the year
  • Complete work required within an open-office setting with possible distractions
  • Complete work required within a limited time

Mount Mary University practices equal opportunity employment as part of our ongoing commitment to diversity in our workplace.

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